Handling Consumer Messages on Social Networking Sites: Customer Service or Privacy Infringement?
Joris DemmersWillemijn M. van DolenJesse W. J. WeltevredenPublished in: Int. J. Electron. Commer. (2018)
Keyphrases
- customer service
- social networking sites
- privacy settings
- social networking
- online social networks
- personal information
- social media
- young adults
- social networks
- customer behavior
- customer satisfaction
- inventory control
- instant messaging
- privacy preserving
- internet users
- discussion threads
- private information
- sensitive information
- user generated content
- electronic commerce
- customer support
- website
- electronic word of mouth
- privacy concerns
- statistical databases
- privacy protection
- markov chain
- information systems