Business process outsourcing studies: a critical review and research directions.
Mary C. LacityStan SolomonAihua YanLeslie P. WillcocksPublished in: J. Inf. Technol. (2011)
Keyphrases
- business process
- business processes
- literature review
- ws bpel
- process model
- business process models
- case study
- business rules
- business process modeling
- service oriented architecture
- process mining
- workflow model
- web services
- virtual organization
- business process management
- distributed systems
- event logs
- workflow technology
- artificial intelligence