TQM and customer satisfaction in Malaysia's service sector.
Wen-Yi SitKeng-Boon OoiBinshan LinAlain Yee-Loong ChongPublished in: Ind. Manag. Data Syst. (2009)
Keyphrases
- customer satisfaction
- service quality
- customer service
- online shopping
- service providers
- user satisfaction
- higher education
- electronic commerce
- product design
- customer reviews
- quality of service
- marketing strategies
- customer retention
- core competence
- end users
- steady state
- competitive advantage
- information quality
- internet banking