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Evaluation of Public Services Considering the Expectations of Users - A Systematic Literature Review.
Vitor Gomes Menezes
Glauco Vitor Pedrosa
Marcos P. P. da Silva
Rejane M. da C. Figueiredo
Published in:
Inf. (2022)
Keyphrases
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literature review
fuzzy theory
public services
public libraries
case study
user experience
end users
user interaction
user interface
e government
design science
real world
e learning
public sector
information systems development
current issues