Mechanism of Improving Performance by Expressing Human Service Employees' Positive Emotion.
Noriko OkabePublished in: AHFE (15) (2021)
Keyphrases
- computational model
- human decision making
- service discovery
- cognitive model
- emotional state
- information technology
- service providers
- human subjects
- web services
- human interaction
- neural network
- positive and negative
- facial expressions
- virtual humans
- management system
- cognitive process
- human behaviour
- human emotion
- customer service