Effect of Providing a Web-Based Collaboration Medium for Remote Customer Troubleshooting Tasks.
Chulwoo KimPilsung ChoeMark R. LehtoJan P. AllebachPublished in: HCI (9) (2007)
Keyphrases
- remote collaboration
- electronic commerce
- customer service
- expert systems
- collaborative learning
- cscw systems
- database
- information sharing
- learning process
- information technology
- search engine
- neural network
- real time
- knowledge management
- case study
- website
- distance learning
- knowledge sharing
- information exchange
- communication tools
- distance learning environment