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Separating financial from commercial customer churn: A modeling step towards resolving the conflict between the sales and credit department.
Jonathan Burez
Dirk Van den Poel
Published in:
Expert Syst. Appl. (2008)
Keyphrases
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customer churn
credit risk
decision making
risk analysis
data mining
information systems
fraud detection
churn prediction
machine learning
feature selection
case study
text mining
evaluation method
customer relationship management