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Managing Disruptive Innovation through Service Systems - The Case of Crowdlending in the Banking Industry.
Ivo Blohm
Philipp Haas
Christoph Peters
Thomas Jakob
Jan Marco Leimeister
Published in:
ICIS (2016)
Keyphrases
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service systems
banking industry
case study
service oriented
web technologies
service level
information systems
bayesian networks
call center
money laundering