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Revolutionizing Customer Interactions: Insights and Challenges in Deploying ChatGPT and Generative Chatbots for FAQs.
Feriel Khennouche
Youssef Elmir
Nabil Djebari
Yassine Himeur
Abbes Amira
Published in:
CoRR (2023)
Keyphrases
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lessons learned
generative model
electronic commerce
key issues
data driven
data mining
information retrieval
customer service
genetic algorithm
unsupervised learning
user queries
social networking
application scenarios
interaction patterns
customer knowledge