Telecommunications Customers Churn Monitoring using Flow Maps and Cartogram Visualization.
David L. GarcíaÀngela NebotAlfredo VellidoPublished in: GRAPP/IVAPP (2013)
Keyphrases
- customer churn
- monitoring system
- flow patterns
- real time
- color coded
- data visualization
- information flow
- customer satisfaction
- eye tracking data
- interactive visualization
- data analysis
- visual representation
- customer service
- visualization tools
- volume rendering
- customer demand
- intensive care
- flow field
- customer segmentation
- eye tracking
- business processes