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I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation.
Mengmeng Song
Xinyu Xing
Yucong Duan
Jian Mou
Published in:
Ind. Manag. Data Syst. (2023)
Keyphrases
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failure recovery
failure rate
root cause
failure detection
management system
failure prediction
real time
neural network
machine learning
customer service
database
learning algorithm
artificial intelligence
knowledge representation
component failures