Applying an expert system into constructing customer's value expansion and prediction model based on AI techniques in leisure industry.
Kun-Lin HsiehPublished in: Expert Syst. Appl. (2009)
Keyphrases
- expert systems
- churn prediction
- knowledge representation
- prediction accuracy
- artificial intelligence
- high tech
- fuzzy logic
- point of sale
- data mining
- electronic commerce
- data driven
- case study
- knowledge base
- intelligent systems
- expert knowledge
- prediction model
- prediction error
- customer service
- financial services
- website