Low-cost call type classification for contact center calls using partial transcripts.
Youngja ParkWilfried TeikenStephen C. GatesPublished in: INTERSPEECH (2009)
Keyphrases
- low cost
- pattern recognition
- classification scheme
- decision trees
- image classification
- automatic classification
- classification accuracy
- classification method
- classification algorithm
- object classification
- feature extraction
- support vector
- classification systems
- content analysis
- pattern classification
- training samples
- text classification
- support vector machine
- roc curve
- feature vectors
- feature selection
- neural network
- data sets