Interactive feature selection for efficient customer recognition in contact centers: Dealing with common names.
Morteza SaberiMartin TheobaldOmar Khadeer HussainElizabeth ChangFarookh Khadeer HussainPublished in: Expert Syst. Appl. (2018)
Keyphrases
- feature selection
- feature extraction
- recognition rate
- pattern recognition
- virtual reality
- image recognition
- machine learning
- object recognition
- model selection
- neural network
- recognition accuracy
- electronic commerce
- text categorization
- mutual information
- classification accuracy
- text classification
- human computer interaction
- computer vision
- named entities
- activity recognition
- user friendly
- data mining
- data sets
- feature selection algorithms
- visual recognition
- automatic recognition