Get Satisfaction: Customer Engagement in Collaborative Software Development.
Renate AndersenAnders I. MørchPublished in: IS-EUD (2013)
Keyphrases
- software development
- customer satisfaction
- knowledge intensive
- software engineering
- collaborative interactions
- service quality
- electronic commerce
- development process
- software design
- case study
- customer service
- learning environment
- user satisfaction
- software projects
- software developers
- call center
- open source software
- software systems
- collaborative learning
- customer behavior
- artificial intelligence
- software maintenance
- information technology
- software components
- software reuse
- cost estimation
- extreme programming