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How angry are your customers? Sentiment analysis of support tickets that escalate.
Colin Werner
Lloyd Montgomery
Sanja Dodos
Gabriel Tapuc
Diksha Sharma
Daniela E. Damian
Published in:
CoRR (2020)
Keyphrases
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sentiment analysis
opinion mining
text classification
sentiment classification
sentence level
service providers
multi aspect
product reviews
artificial intelligence
sentiment lexicon
knowledge base
text mining
knowledge management
online reviews