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Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements.
Axel Kieninger
Gerhard Satzger
Detlef Straeten
Björn Schmitz
Dian Baltadzhiev
Published in:
Int. J. Serv. Sci. Manag. Eng. Technol. (2012)
Keyphrases
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business process
business processes
data mining
business models
information systems
electronic commerce
business intelligence
decision making
service level agreements
business rules
business requirements
management system
service providers
service level