ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review.
Stefan KleinschmidtChristoph PetersJan Marco LeimeisterPublished in: ICIS (2016)
Keyphrases
- service systems
- literature review
- human centered
- case study
- web technologies
- ambient intelligence
- service oriented
- information and communication technologies
- knowledge management
- service level
- queueing model
- human robot interaction
- enterprise systems
- heavy traffic
- arrival rate
- call center
- multimedia databases
- information systems
- service selection
- intelligent systems
- e government