The "Third Hand": IT-Enabled Competitive Advantage in Turbulence Through Improvisational Capabilities.
Paul A. PavlouOmar El SawyPublished in: Inf. Syst. Res. (2010)
Keyphrases
- competitive advantage
- knowledge management
- business processes
- business information
- service quality
- competitive environment
- customer relationship management
- market share
- strategic advantage
- human capital
- business environment
- financial services
- technological innovation
- e learning
- knowledge sharing
- data model
- business analytics
- market competition
- data analysis