Towards Value-Driven Business Modelling Based on Service Brokerage.
Yucong DuanKeman HuangAjay KattepurWencai DuPublished in: ICSOC Workshops (2013)
Keyphrases
- telecommunications industry
- service delivery
- service management
- enterprise systems
- business process
- business processes
- web services
- business models
- decision making
- service providers
- service provision
- electronic commerce
- customer service
- data driven
- service oriented
- service discovery
- online stores
- service oriented architecture
- online services
- data mining
- knowledge sharing
- knowledge management
- information systems
- mobile services
- service quality
- data quality
- customer support
- electronic business
- workflow engine
- virtual organization
- key factors
- mission critical
- management system
- end users