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Relationships between rail passengers' satisfaction and service quality: a framework for identifying key service factors.
Laura Eboli
Gabriella Mazzulla
Published in:
Public Transp. (2015)
Keyphrases
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service quality
customer satisfaction
service providers
public transport
electronic commerce
user satisfaction
online shopping
call center
quality of service
competitive advantage
information systems
information quality
high speed
web services
response time