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Laura Eboli
ORCID
Publication Activity (10 Years)
Years Active: 2015-2019
Publications (10 Years): 3
Top Topics
Online Shopping
Service Quality
Call Center
Customer Satisfaction
Top Venues
Public Transp.
Int. J. Inf. Retr. Res.
ICCSA (2)
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Publications
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Laura Eboli
,
Gabriella Mazzulla
,
Giuseppe Pungillo
Incorporating Vertical Acceleration for Defining Driving Behaviour.
Int. J. Inf. Retr. Res.
9 (2) (2019)
Maria Grazia Bellizzi
,
Laura Eboli
,
Gabriella Mazzulla
Latent Classes Exploring the Sense of Passengers Well-Being in the Terminal: Evidence from a Peripheral Airport.
ICCSA (2)
(2019)
Laura Eboli
,
Carmen Forciniti
,
Gabriella Mazzulla
Formative and reflective measurement models for analysing transit service quality.
Public Transp.
10 (1) (2018)
Laura Eboli
,
Gabriella Mazzulla
Relationships between rail passengers' satisfaction and service quality: a framework for identifying key service factors.
Public Transp.
7 (2) (2015)