Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints.

T. Ravichandran Chaoqun Deng

Published in: Inf. Syst. Res. (2023)

Keyphrases

online reviews
information systems
customer reviews
current status
systematic review
long term
product reviews
positive and negative
literature review
predicting future
machine learning
social networks
knowledge base
knowledge management
sentence level