An Evaluation of Performance and Competition in Customer Services on Twitter: A UK Telecoms Case Study.
Nabeel AlbishryTom CrickTheo TryfonasTesleem FagadePublished in: WWW (Companion Volume) (2018)
Keyphrases
- case study
- customer service
- social media
- real world
- service oriented
- web services
- ubiquitous computing
- social networking
- social networks
- product information
- user generated content
- electronic commerce
- service providers
- software development
- design process
- mobile applications
- context aware
- cloud computing
- evaluation process
- metadata