Login / Signup
Proactive Detractor Detection Framework Based on Message-Wise Sentiment Analysis Over Customer Support Interactions.
Juan Sebastián Salcedo Gallo
Jesus Solano
Javier Hernán García
David Zarruk-Valencia
Alejandro Correa Bahnsen
Published in:
CoRR (2022)
Keyphrases
</>
sentiment analysis
opinion mining
sentiment classification
sentence level
multi aspect
artificial intelligence
information systems
end users
natural language processing
text mining
user generated
customer service
customer support
sentiment lexicon