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Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis.
Atri Mandal
Shivali Agarwal
Nikhil Malhotra
Giriprasad Sridhara
Anupama Ray
Daivik Swarup
Published in:
ICSOC (2019)
Keyphrases
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artificial intelligence
incident management
real time
information systems
management system
knowledge management
context aware
service providers
process model
evolutionary computation
image interpretation
improve quality