Comparing Customer Valve Creation in Internet and Mobile Banking.
Tommi LaukkanenPublished in: ICMB (2005)
Keyphrases
- retail banking
- mobile communication
- communication technologies
- internet banking
- internet services
- mobile devices
- internet access
- banking services
- banking industry
- customer satisfaction
- mobile phone
- customer churn
- mobile users
- mobile internet
- electronic commerce
- mobile applications
- internet users
- internet usage
- wireless devices
- hand held devices
- computing environments
- value added services
- web technologies
- customer service
- mobile environments
- potential customers
- internet shopping
- call center