Addressing Algorithmic Bias in AI-Driven Customer Management.
Shahriar AkterYogesh K. DwivediKumar BiswasKatina MichaelRuwan BandaraShahriar SajibPublished in: J. Glob. Inf. Manag. (2021)
Keyphrases
- artificial intelligence
- customer relationship management
- expert systems
- information systems
- management system
- case based reasoning
- data driven
- ai systems
- decision support
- customer service
- data sets
- data management
- knowledge based systems
- electronic commerce
- information management
- customer behavior
- lecture notes in artificial intelligence
- intelligent systems
- data processing
- commercial banks
- machine learning