Introduction to the Special Section: Service Science in Electronic Commerce.
Indranil R. BardhanHaluk DemirkanP. K. KannanRobert J. KauffmanPublished in: Int. J. Electron. Commer. (2010)
Keyphrases
- electronic commerce
- service quality
- agent mediated
- service providers
- mobile commerce
- online banking
- electronic business
- customer satisfaction
- web services
- small and medium sized enterprises
- business models
- online stores
- electronic transactions
- negotiation protocol
- agent technology
- end users
- electronic markets
- information technology
- multi agent