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Service model based on Lean Manufacturing, SLP and Process Standardization to increase the service level of an SME in the metal-mechanic sector.

Randold Fabrizzio Percy Llanos ReyesKorayma Flavia Flores ZorrillaMartin Fidel Collao Diaz
Published in: IMMS (2023)
Keyphrases
  • service level
  • service systems
  • call center
  • data mining
  • decision making
  • manufacturing process
  • service requirements
  • web services
  • service quality