Case studies on using natural language processing techniques in customer relationship management software.
Sükrü OzanPublished in: J. Intell. Inf. Syst. (2021)
Keyphrases
- customer relationship management
- case study
- software development
- data mining systems
- development process
- relationship management
- data mining applications
- customer churn
- data mining technology
- competitive advantage
- marketing strategies
- user interface
- databases
- artificial intelligence
- data mining
- enterprise resource planning
- real world
- customer retention
- information technology
- data warehousing
- knowledge management
- real time