Workload Management in Dynamic IT Service Delivery Organizations.

Yixin Diao Aliza Heching

Published in: DSOM (2009)

Keyphrases

service delivery
e government
service management
life cycle
end to end
service provision
web services
change management
government services
government agencies
public services
online services
e learning
public sector
virtual organization
information systems
information management
knowledge management
decision making