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Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service.
Shu He
Shun-Yang Lee
Huaxia Rui
Published in:
HICSS (2019)
Keyphrases
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distributed systems
customer service
social media
customer satisfaction
inventory control
customer behavior
privacy preserving
social networks
email
customer support
social media data
user generated content
call center
databases
big data