When an emotional robot meets real customers Exploring HRI in a customer relationship setting.
Julia VelkovskaPublished in: Mensch & Computer Workshopband (2019)
Keyphrases
- human robot interaction
- service robots
- customer satisfaction
- customer service
- customer relationship management
- customer behavior
- gesture recognition
- humanoid robot
- potential customers
- limited capacity
- retail banking
- customer requirements
- customer preferences
- marketing strategies
- call center
- electronic commerce
- customer data
- mobile robot
- customer churn
- customer support
- consumer behavior
- customer segmentation
- banking industry
- software vendors
- market segments
- online stores
- customer base
- artificial intelligence
- commercial banks
- three dimensional