Perceived service quality discrepancies between telecommunication service provider and customer.
Lin-Kung ChenWei-Ning YangPublished in: Comput. Stand. Interfaces (2015)
Keyphrases
- service quality
- service providers
- internet shopping
- customer satisfaction
- call center
- customer requirements
- web services
- information quality
- online shopping
- cloud computing
- customer loyalty
- technology acceptance
- incident management
- competitive environment
- user satisfaction
- subjective norm
- marketing strategies
- end users
- churn prediction
- electronic commerce
- competitive advantage
- user interface
- content providers
- user acceptance
- expert systems
- knowledge management
- service requests
- database