Machine learning models for predicting customer churn: a case study in a software-as-a-service inventory management company.
Naragain PhumchusriPhongsatorn AmornvetchayakulPublished in: Int. J. Bus. Intell. Data Min. (2024)
Keyphrases
- customer churn
- inventory management
- machine learning models
- supply chain
- prediction model
- customer relationship management
- machine learning algorithms
- spam filtering
- software as a service
- churn prediction
- data mining technology
- machine learning approaches
- cloud computing
- case study
- machine learning
- learning models
- customer segmentation
- robust optimization
- neural network
- text classification
- multi class
- learning algorithm
- data mining