Performance Analyses of Production Inventory Systems Considering Service Time and Product Returns of Online Shopping.
Yaling QinDequan YuePublished in: J. Syst. Sci. Complex. (2019)
Keyphrases
- online shopping
- inventory systems
- service quality
- customer satisfaction
- consumer behavior
- production planning
- multi item
- lot sizing
- shopping behavior
- single stage
- production cost
- product design
- purchase intention
- lead time
- multistage
- product quality
- online retailers
- single product
- service providers
- periodic review
- online shoppers
- user satisfaction
- personal information
- single item
- web services
- production system
- inventory level
- lost sales
- product information
- setup cost
- electronic commerce
- customer service
- holding cost
- total cost
- quality of service
- end users
- information systems
- single server
- online stores
- call center