Automation of Service Desk: Knowledge Management Perspective.
Michal DostálJan SkrbekPublished in: KMIS (2021)
Keyphrases
- knowledge management
- knowledge engineering
- service providers
- strategic management
- web services
- service oriented
- service quality
- web based learning
- case study
- decision making
- e learning
- viewpoint
- software engineering
- information systems
- service discovery
- knowledge representation
- steady state
- knowledge sharing
- artificial intelligence
- service delivery
- neural network