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Michal Dostál
ORCID
Publication Activity (10 Years)
Years Active: 2020-2021
Publications (10 Years): 2
Top Topics
Steady State
Service Delivery
Viewpoint
Knowledge Management
Top Venues
KMIS
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Publications
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Michal Dostál
,
Jan Skrbek
Automation of Service Desk: Knowledge Management Perspective.
KMIS
(2021)
Michal Dostál
,
Jan Skrbek
Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques.
KMIS
(2020)