A multilevel explanation of end-user computing satisfaction with an enterprise resource planning system within an international manufacturing organization.
Tor J. LarsenPublished in: Comput. Ind. (2009)
Keyphrases
- end user computing
- information systems
- manufacturing enterprises
- management information systems
- information technology
- knowledge management
- user satisfaction
- information technology infrastructure
- change management
- manufacturing systems
- service quality
- quality control
- information security management
- computer science
- information management
- business applications
- widely recognized
- business environment
- real world
- workflow management systems
- software quality
- business strategy
- knowledge workers
- case study
- enterprise wide
- competitive advantage
- holonic manufacturing systems
- process improvement
- customer satisfaction
- information resources
- resource allocation
- decision support system
- machine learning