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Development of Customer Churn Rate Dashboard for PT. Mandala Multifinance, Tbk to Improve Customer Repeat Orders.

Antonius SuharmonoRobert Alan Dipaleksana BellTajghina Qatrunnada FirdausMeta Amalya DewiIkhsan Septian Caesar
Published in: ICIMTech (2023)
Keyphrases
  • customer churn
  • churn prediction
  • customer relationship management
  • retail banking
  • customer retention
  • prediction model
  • customer base
  • neural network
  • real world
  • case study
  • knowledge management
  • customer segmentation