Using simulation to study statistical tests for arrival process and service time models for service systems.

Song-Hee Kim Ward Whitt

Published in: WSC (2013)

Keyphrases

service systems
statistical tests
queueing model
arrival process
statistical analysis
arrival rate
steady state
service times
call center
service level
web services
stochastic models
statistical models
statistically significant
probabilistic model
web technologies
service oriented
machine learning