Examining user resistance and management strategies in enterprise system implementations.
Tim KlausStephen C. WingreenJ. Ellis BlantonPublished in: CPR (2007)
Keyphrases
- information management
- knowledge management
- information systems
- end users
- user interaction
- management tools
- enterprise systems
- user interface
- management system
- user satisfaction
- change management
- virtual enterprise
- user input
- user experience
- recommender systems
- user preferences
- decision support
- data management
- information retrieval
- databases