E-commerce and management of channel conflict: evidence from small manufacturing firms in the UK.
Jun LiJay MitraHarry MatlayPublished in: Int. J. Technol. Manag. (2004)
Keyphrases
- manufacturing companies
- information systems
- small and medium sized enterprises
- multi channel
- business activities
- information management
- manufacturing systems
- decision making
- customer relationship management
- conflict resolution
- management system
- information technology
- project management
- quality control
- network management
- small number
- business world
- industrial engineering
- concurrent engineering
- electronic commerce
- supply chain
- process improvement
- relationship management
- venture capital