Transforming a Software Product Company into a Service Business: Case Study at F-Secure.
Marko KomssiMarjo KauppinenJuho HeiskariMatti RopponenPublished in: COMPSAC (1) (2009)
Keyphrases
- software product
- case study
- business applications
- software development
- web services
- reverse engineering
- business process
- life cycle
- customer service
- business processes
- software industry
- software quality
- product quality
- requirements engineering
- manufacturing companies
- service providers
- knowledge management
- data mining
- software process
- software engineering
- customer support
- development process
- software projects
- databases
- database applications
- electronic commerce
- decision making
- information systems
- real world
- software systems
- software developers
- product development
- web applications
- marketing campaigns
- service quality
- design process
- database
- quality control
- test set
- artificial intelligence