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Exploring Signaling Roles of Service Providers' Reputation and Competence in Influencing Perceptions of Service Quality and Outsourcing Intentions.
Chung-Lun Wei
Chien-Ta Ho
Published in:
J. Organ. End User Comput. (2019)
Keyphrases
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service providers
service quality
trust management
customer satisfaction
web services
cloud computing
call center
end users
subjective norm
online shopping
incident management
databases
competitive environment
personal data
job satisfaction
factors affecting
trust model
database
outsourced databases