Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels.

Roland Schegg Jamie Murphy Richard Leuenberger

Published in: J. Inf. Technol. Tour. (2003)

Keyphrases

customer service
email
inventory control
spam filtering
customer behavior
computer science
customer satisfaction
world wide
spam e mail
customer support
user interface
data mining
intelligent agents
response time
information technology
business strategy
real time