Descriptive Content Analysis on E-Service Research.
Jung-Hwan KimSharron J. LennonPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2017)
Keyphrases
- content analysis
- video content analysis
- collaborative learning
- qualitative analysis
- service providers
- computer supported collaborative learning
- knowledge construction
- video content
- online discussion
- discussion groups
- service quality
- interaction patterns
- video analysis
- discussion forums
- learning algorithm
- online communities
- video sequences