The Influence of Complaint-Handling Procedures on Consumer Decisions to Shop Online.

Phoommhiphat Mingmalairaks Chin Eang Ong

Published in: AMCIS (2017)

Keyphrases

online learning
online search
decision making
online markets
internet shopping
decision makers
electronic commerce
online stores
neural network
decision process
design decisions
information diffusion
online environment
consumer trust