The Anatomy of User Experience with Conversational Agents: A Taxonomy and Propositions of Service Clues.
Naim ZierauThiemo WambsganssAndreas JansonSofia SchöbelJan Marco LeimeisterPublished in: ICIS (2020)
Keyphrases
- user experience
- conversational agents
- mobile services
- end users
- conversational agent
- natural language interfaces
- user behavior
- user studies
- user interface
- user interaction
- service providers
- human communication
- mobile applications
- dialog systems
- service oriented
- user engagement
- interface design
- web services
- emerging technologies
- user perceptions
- future internet
- human computer interaction
- multi agent